Derek Adamczyk
16:41 21 Aug 25
Comfort Matters’ service techs are friendly and knowledgeable. Shout out to Chad, who recently completed an AC tuneup at my home. I appreciated how thorough he was in guiding me through the results.
B. Cain
04:19 21 Aug 25
Our AC unit stopped working on a hot weekend. Other AC companies promised fast responses, but gave me days or weeks before a technician would come out, many did not even have an agent I could speak to. Comfort Matters picked up the phone saturday morning and I spoke to Leti, who was kind, polite, and thoughtful. She promised a tech could arrive by Monday afternoonI got a message Monday morning that the tech, John had actually finished his work ahead of schedule and could arrive at my house immediately. I was especially pleased and Comfort even provided me a bio and the qualifications of John before he arrived. I was very impressed with this level of transparency and how the company wished to earn my confidence by introducing the technician beforehand.My confidence turned out to be well placed. John was extremely friendly, polite, and very diligent. He walked me through every step and the purpose of each component, and listened and addressed each concern. He never talked down or judged my own inexperience with the matter, he clearly demonstrated his extensive knowledge of the system and its maintenance and communicated it articulately and in a supportive friendly manner. I hope that John gets a raise for his diligence and efficient work, and customer care skills. I will be recommending Comfort Matters to my neighbors who are seeking these services.**Update**So after reviewing the status of our existing Furnace/AC setup, it was clear I would need to accelerate my plans to replace our heating/cooling system. I discussed my options with a few companies, and once again, Comfort Matters provided me with the best service. Brandon sat down with me and explained the difference between each of my furnace and AC options; the mechanical differences with each, they're power usage vs impact, and financing options for each. I was especially impressed to know that Comfort Matters was willing to file the necessary paperwork on my behalf for rebates and tax credits from our energy company and the state.Once I had decided upon the unit's I wanted installed, the work came together with clinical efficiency from the CM team. No sooner had I signed the work order on Friday, Monday at 8am, technicians Lucas and Nick arrived at my home to begin the work. Both guys were extremely friendly, knowledgable, and demonstrated great care in our home and interest in our thoughts and questions.Nick and Lucas both knew we would be having a 90 degree day that day, and so they resolved to complete the entire work process at once: the removal of the old AC and Furnace, the modifications to our ductwork, addition of an external exhaust port, and installation of the new units, thermostat, and testing of the system.Nick and Lucas worked with impressive diligence and efficiency. I came down to check in on them throughout the day, and they were working, preparing, and moving the entire 10 hours it took to complete the project. As a surprising addition, they also cleaned the work area in my utility room and the adjoining bathroom, leaving it actually cleaner than I had it initially- which was itself an immense help for me.Our new heating and cooling system is working flawlessly so far. But Nick and Lucas provided me business cards to reach them personally should I have a question on the thermostat system or any issues. They had provided me some very detailed knowledge for basic troubleshooting, and I appreciate being given those tools to help myself as well!A big shoutout to John, Brandon, Nick and Lucas for the amazing customer service, the warm and kind interactions, and the efficiency and effectiveness of their work. I can personally attest to this team's professional and personal quality, and I strongly believe Comfort Matters is one of, if not the best choice for AC and Furnace work in the Minneapolis area
Matt Schnell
20:24 20 Aug 25
Jeff was great, knowledgable, fast and a pleasure to work with!
L P
02:03 20 Aug 25
I've been using Comfort Matters for many years (A/C, heat pump, boiler, radiant floor), and I absolutely will not trust any other company to take care of my home. [Ask for Cody!]
Susan Ritchie
00:26 20 Aug 25
Had Comfort Matters come out today for a water heater flush and plumbing check. Nick the service guy explained everything about the work he would doing. He was very thorough and found some things that needed attending. I really appreciate Comfort Matters Sunshine program. They take care of things that I would otherwise neglect having such a busy schedule.
david forster
17:44 18 Aug 25
John did a great job serving our ac unit. I would definitely recommend John and his company
Alan Nees
17:05 18 Aug 25
Eric was on time and efficient. He seemed knowledgeable and answered my questions completely.
Scott Beacher
14:39 18 Aug 25
Karla Menzel
13:22 18 Aug 25
Thank you Lyndon.
Aitch Pea
23:36 16 Aug 25
Jaydn was timely, communicative, knowledgable, and genuinely kind, courteous, and professional. I was able to make a same day appointment, and the gal on the phone was also top notch. While I don't look forward to future HVAC problems, I do look forward to knowing who I will call, and will share/recommend contact to friends. Thank you kindly!Heather
Rob Keiser
22:36 15 Aug 25
John Reiter III came to my house for a furnace system checkup. He was extremely knowledgeable, efficient and thorough. His friendly personality made this a very pleasant experience. I highly recommend John for any furnace work.Update 8/15/25 John came out again and worked on my a/c. As before, he was great. Worked steady and efficiently. Great personality and did a great job .
Scott Moe
21:30 15 Aug 25
Chad did a fantastic job with my AC tune-up. Very quick and efficient knowing that I had another appointment to get to.
Keith Moerer
23:29 14 Aug 25
Clara Severson
19:07 14 Aug 25
Eric was great to work with. He communicated very well about what was going on, found out the source of the outdoor unit dripping by cleaning our drain line, and was overall super nice. Loved working with him.
Jane Kvalheim
16:09 14 Aug 25
Bee was knowledgeable, kind and explained everything really well. Highly recommended Comfort Matters.
Leon Purcell
15:39 14 Aug 25
Josh Weber
13:20 14 Aug 25
Had Comfort Matters install a heater in a garage. The installation team (Joe and Brandon) were very professional and did a great job. They explained everything they were doing and treated our home with respect. Really looking forward to using our garage year round in a comfortable temperature!
Deb Lutz
21:32 13 Aug 25
Comfort Matters has been taking care of my house for years. From a new furnace and AC to their check ups, you know you are in good hands with the Comfort Matters team.
Alison
18:42 13 Aug 25
Bee was great - friendly, thorough and explained everything really well! 10/10
Lauren
22:07 12 Aug 25
John did a great job and was very informative when going over all the information.
Dayton Mercil
01:01 09 Aug 25
Very professional, Chase, our sales rep very knowledgeable. The install crew was very courteous and professional as well. Would very much recommend the company and would use them again.
Pamela Sitts
20:50 06 Aug 25
always nice, and friendly. Prompt service
Kelie Davis
01:42 06 Aug 25
John did a great job. Very thorough!
Harshil Chahal
23:37 05 Aug 25
Eric was absolutely awesome, highly recommend getting him as a tech. The $95 tune up is hard to beat.
marlene smith
22:12 05 Aug 25
8/5- John and team did an amazing job. Didn’t waste a min and replaced my whole house dehumidifier with a great new one . It was amazing ing they could do it all today
Carl Juenemann
21:50 05 Aug 25
Our tech was extremely knowledgeable and told us what we needed.
David Jaeger
20:56 05 Aug 25
I have had several technicians here. All have been great to work with.
Gina Reiman
22:49 04 Aug 25
We had our HVAC system serviced recently, and John was our technician. He was prompt, very professional, and incredibly courteous throughout the visit. He took the time to explain everything clearly and made sure we understood what was being done. Excellent service from start to finish!
Ron Williams
20:08 04 Aug 25
Owen Johnson
19:19 04 Aug 25
Technician (Eric)was polite appeared to do a thorough job. No complaints.
Tom Harber
17:59 04 Aug 25
Excellent service from the 2 techs that came out. Very prompt and also found an issue I wasn’t aware of and repaired all issues same day.
Bob Freitag
17:35 04 Aug 25
Fabulous costumer service, detailed about the services preformed. Asked us about the Sunshine club, which will call once we are at our new home.
Mary Hannah
12:38 03 Aug 25
My recently installed thermostat was acting up and Comfort Matters came to replace it the next day after my call. Their customer service is the best.
Sherm Sievers
20:25 02 Aug 25
Sam did an efficient job of checking the A/C and cleaning it. He went above and beyond by securing the power supply to the A/C which had apparently been loosened when siding was replaced. Very courteous and friendly.John checked the furnace and showed photos of problem areas. He explained well the remedies and expected costs. He was very pleasant and efficient.Lyndon was personable and friendly. He was very thorough and knowledgeable, even finding miswiring of our HVAC system when it was installed in 2016. We do not blame him but when many things are checked, it seems likely that many problems will be found and recommended repairs from these checks have been running well over $1000.Grant is very personable and I appreciate his showing me where a problem exists with the furnace!Bradley did an efficient and skilled replacement of our water heater after the old one leaked this morning. Many thanks to him. Also thanks to Cody who came over on short notice and diagnosed the problem as well as explaining our opinions without pressure.Lyndon returned to tune up the furnace. He is again very friendly and personable and explained things very clearly. He offered options but was polite and not pushy. He worked carefully and thoroughly. Thanks for his work!Nick and Brandon did a neat and professional job of replacing our furnace and air conditioner with a quieter and more efficient furnace and a quiet and capable heat pump. They were courteous and responsive to our many questions. After the install, Nick showed us the features of our new smart thermostat and helped me install the app on my phone. He also described cleaning the important components on the heat pump and changing the air filter. First rate work.
Chad Rawson
23:07 01 Aug 25
I'll gladly refer others in the area to use Comfort Matters for their HVAC needs! Nick and his team did a phenomenal job installing three minisplit ductless systems in our home. They cool super quickly and quietly. The installation went smoothly, respectfully and cleanly. The guys were polite, informative and Nick gave me a good tutorial on the new system. Very happy with their service.The initial consultation for a new system was done by their great rep, Brandon Frakes who was easy to work with, gave us fair pricing and was able to answer all my questions quickly and easily. He even showed up during installation to check in and make sure everything was going well.Most recently, we had a water heater failure. I set an appointment late Wednesday night to have it looked at and Friday morning at 8 AM (their soonest opening), their technician, Jake Kothrade, was at my door happy to diagnose the problem and replace the failed water heater. He explained what happened that caused the failure. He offered me four different options for replacement water heaters and once I picked one, he got it shipped in from their warehouse right away and installed before noon. The work was done with an excellent level of care and promptness. This is my first time using Comfort Matters for a plumbing issue and I will gladly use them next time I have an issue. Great service from Comfort Matters!8/1/25-Bee Yang came out today to do the annual checkup for my HVAC system. He was informative, helpful, friendly and easy to talk with. They've sure got some nice technicians at this company!
Kyle Moss
21:19 01 Aug 25
Comfort matters does great work and all the employees are very nice and knowledgeable. I would highly recommend them to anyone needing furnace and/or A/C work. Bee was great on maintenance as well
Kristy Harrington
19:09 01 Aug 25
I've had Comfort Matters for several years and have always had a great experience. Chad came out today for an AC Tune-up. He took the time to explain the areas of concern and what options I had and cost. There was no pressure to make a decision today and he provided options to schedule services if I decided to move forward.
Anna Ozolins
17:20 01 Aug 25
John was able to get our air conditioner up and running within an hour! Explained everything thoroughly and made sure we understood the repairs that were being made. Very professional and friendly! We will recommend Comfort Matters to anyone, especially thanks to the HVAC tech, John.Today we had Lyndon come out and he was phenomenal!! Very professional and friendly! We will recommend Comfort Matters to anyone.
Glenn Knight
14:44 01 Aug 25
Excellent prompt service.Very professional and thorough.Lyndon is the best!
Jon Muncy
02:05 01 Aug 25
Both the sales person and installers were very good at what they do.
Marge Kreger
00:02 01 Aug 25
Nancy G
22:07 31 Jul 25
John was fantastic. He explained everything that was a problem with my unit. With no coercion from him, I decided to get a new unit. John again explained the pros and cons of different units. He is very knowledgeable and is a very nice person.
Joe Shoults
17:30 31 Jul 25
Easy to schedule. Was able to be seen in a timely manner. Technician was on-time and did a great job.
Adam Martin
17:13 31 Jul 25
Lyndon was great. He did a great job explaining the issues we had and had several recommendations on how to address those issues. I would highly recommend Comfort Matters.
Randy Redden
01:21 31 Jul 25
The tech, John, was absolutely awesome! He explained everything in detail and performed the service with great efficiency without sacrificing the quality of the service. I would definitely recommend John and the team at Comfort Matters Heating, Cooling, and Plumbing!
Jamie Goodchild
23:58 30 Jul 25
Been with CM for years now, always courteous professional and on time!
Peter Mullin
21:39 30 Jul 25
Jordan pulled a marathon diagnostic for us after a standard look at our furnace initially turned up nothing. He is a very friendly guy. It’s worth noting that we had three visits from Comfort Matters - two of which did not turn up anything. The problem was we woke up to a cold home - twice. And we did not want it happening during a bitter cold week, again. When Jordan found nothing on the second visit we persisted with Comfort because of their Satisfaction Guarantee and Promise. It took a long night and deep diagnostic, but we couldn’t be more thrilled. KudosJuly 2025: John was in and great!
Sally R. Tobin
17:52 30 Jul 25
New to area and called based on reviews. I wasn’t disappointed! Cory was patient, thorough, professional and cordial in our interaction. He offered an immediate mitigation for my issue as well as two, longer term solutions. I was very pleased with the services offered!
Karen Gliddon
12:20 30 Jul 25
Anthony Segale
02:21 30 Jul 25
The experience I had with Comfort Matters was excellent. The technician, Nick was very professional, I found out he had 9 years of service with the company. He took care to make sure that the new furnace was operating and communicating with the inteli heat pump your company installed 3 years ago. Nick was very knowledgeable.
Rick Best
01:36 30 Jul 25
Just had service with Lyndon Yang. He was great to learn from, explained everything in detail and went over all options with me. Very knowledgeable, friendly and professional! True asset to Comfort Matters!
Ericka Walz
22:26 29 Jul 25
Chad was very knowledgeable and professional. Great service as always.
paul vajgrt
17:21 29 Jul 25
Kyle diagnosed and fixed our AC. He went through a very detailed and structured diagnostic approach which should really reduce callbacks. Kyle was very professional, friendly, and honest. I was impressed. It is very clear that Comfort Matters trains their employees extremely well. Best of all, the repair worked!
david brooks
13:58 29 Jul 25
Great service men John was great give him a raise
Scott G
17:44 28 Jul 25
Eric Vang did a great job. Very personable and explained everything he found and serviced really well. Very knowledgeable and took time to better explain how to operate the zone system we had installed awhile back.
Mark Kondziolka
16:02 28 Jul 25
Everything is great. Service done by Your technician Kyle who was extremely knowledgeable and courteous. I truly trust your customer
Ashley Thome
15:47 28 Jul 25
Our technician, Chad, was excellent! He was very thorough and personable and taught me how to clean the AC between visits (we have several cottonwood trees). Great service all around!
Karen Pape
15:15 28 Jul 25
Very professional, friendly, quality workmanship.John did great !
Nathaniel Jonet
13:32 27 Jul 25
Jeff G
03:27 27 Jul 25
Our AC was out on a Saturday evening and John came by and got it all straightened out! Appreciated the detailed work and explanation of the problem.
Brian Tryke
21:47 26 Jul 25
Same day service was fast. Repair took only 2 hours and my place is now cooling down on this hot 90° summer day. Thank-you so much!
ryan mikota
20:32 26 Jul 25
John did great job. He took his time to throughly answer all my questions and provided multiple different options for me. Thanks John!
Keith Propson
23:36 25 Jul 25
Eric Vang did a great job! His work was great and went the extra mile to make sure everything was done correctly.
sarah ziehl
14:28 25 Jul 25
Kyle came out late in the evening to trouble shoot and fix my ac that wasn’t turning on. It ended up being the thermostat. He replaced the thermostat and made sure everything was operating properly. He was very professional and knowledgeable. A huge thank you to Kyle and the comfort matters team!
Megan Steen
12:28 25 Jul 25
Bee was really great to work with! He explained things in way that was easy to understand. He took the time to explain what and why he was doing things, as well as what can happen to your A/C/Furnace if you don’t do routine maintenance.Comfort Matters always sends you a picture of who you should expect at your home. They also send a bio…Bee’s bio said he could do a back flip and I didn’t ask him to do one! Maybe next time he’s out to look at our HVAC stuff!
Kelly Swanson
00:17 25 Jul 25
Lyndon was very informative!
Bob Jasper
21:15 24 Jul 25
Nic was awesome and always kept us advised of options! Highly recommend.
Sarah Nelson
20:38 24 Jul 25
Update 2025 - Another great tuneup with the team! Lyndon and Mitchell were thorough and informative, as usual. Service doesn’t get better than this!Update 2024 - We have been using Comfort Matters for almost 4 years and their service is unbeatable. Technicians and staff are always friendly and very knowledgeable about our heating, cooling, and plumbing systems. Highly recommend!!We were ultra impressed with every element of our service with Comfort Matters! After purchasing our home, we needed a boiler tune-up and value replacement. From the initial booking, appointment confirmation, personalized service, friendly and knowledgeable technician, to immediate follow up afterwards... Comfort Matters goes above and beyond! We will definitely book again when we need service.
Becky Berkholz
23:38 23 Jul 25
Lyndon Y completed our annual AC evaluation and service check. Information regarding the health of our AC was explained well. I feel confident in his knowledge, and that his goal is to provided a high level of skill to ensure his customers homes remain comfortable with high functioning HVAC equipment.
Sara Davis
17:56 23 Jul 25
Brandon and Brady did an awesome job with our duct cleaning. They communicated arrival time and the process while at my home very well. Would definitely use Comfort Matters again! Shout out to Taylor for the referral 👍🏼
Khelawan Ramnarace
17:31 23 Jul 25
July 23LyndonVery professional and friendlyKnows what he was doingI highly recommend him. CML
Scott
15:49 23 Jul 25
Chad Dotzler did a great job communicating with me what he did and what he found during his inspection. He explained the pressure values and showed me a before and after the fix. He did a great job explaining how to use the new electronic air cleaner. Thank you!
Jason Reincke
22:47 22 Jul 25
Excellent customer service and knowledgeable about service installed. Would definitely recommend to other people
Jan Fournier
20:40 22 Jul 25
Lyndon was really great!! He showed me pictures and explained things really well and simply. He was also very quick and cognizant of my time and schedule!
Carlos Hernandez
22:57 21 Jul 25
Fantastic company and staff. We installed a new HVAC system a couple of years ago and everyone from the office staff to technicians have been amazing. Recently, Chad Dotzler performed our AC tune-up and spent a lot of time discussing a number of topics and offered many helpful suggestions. I appreciate the extra level of service!
Michelle Ulfers
22:50 21 Jul 25
Lyndon did a great job explaining what was wrong and how much it would cost. Also talked about the future and new system. Very nice
Meg Lee
21:39 21 Jul 25
Bee was very professional and knowledgeable. Very patient explaining the AC maintenance to me!
RICHARD THOMPSON
19:34 21 Jul 25
Comfort Matters provides excellent service always! Chad Dotzler visited our home to do our annual AC tuneup. Chad was very professional and a pleasure to work with. He gave us some good tips on keeping the furnace filter frame clean and keeping the outdoor pipes protected from birds and installing a cleanser pad in the drip tray for the AC evaporator coils.
Alysa Swenson
14:42 21 Jul 25
Knowledgeable and professional. Will definitely be using them in the future. I always have positive experiences with this company and the techs that come out. Bee Yang today was great. 7/21/2025
Shawn Gaffney
21:22 20 Jul 25
Bee was timely and professional. Very pleased with the tune up he provided and have had positive prior experiences with Comfort Matters employees including Nick, Lyndon, and Jackson. Have recommended to neighbors and will continue to use.
Stu Arnett
17:41 18 Jul 25
Chad from comfort Matters just took care of our annual A/C tune-up. He was very thorough and a joy to talk to. We consistently get excellent service from this company. Highly recommend them!
David Johnson
16:29 18 Jul 25
Lyndon was very professional. He explained everything and was upfront and honest about my problem. I would recommend Comfort Matters for your heating, cooling, and plumbing needs.
Michelle B
15:52 18 Jul 25
Service today by Bee. He was wonderful! Professional, informative, honest and friendly. Hope you're back for my next call. Thank you!!
Martens Repair
11:00 18 Jul 25
Technician Bee was very considerate, thorough, & a great communicator! He used his time well, explained what he found, gave me suggestions for future maintenance of A/C, & left a flyer reminding me of all that's covered through Comfort Matters. I will definitely refer friends & use CM in the future. Thank you! Wanda Martens
Nick Cooper
23:05 17 Jul 25
New heat pump and furnace. Install crew and sales crew were very professional, cleaned up and were very efficient.
James Erickson
21:30 17 Jul 25
Great plumber, great work, in and out fast.
lance jackels
19:51 17 Jul 25
Great service from Bee!
Mary Meline
18:26 17 Jul 25
Lyndon was great! Extremely patient. Very thorough. Highly recommend
Mike
17:11 17 Jul 25
Bee was very nice and a true professional, he was informative and operated in a timely manner. I would recommend him 10/10 times.
Aaron Porter
15:13 17 Jul 25
Bee was great! Quick and thorough service, handled my barking dog very well and she warmed up to him quickly. Loved the visual aids and detailed explanations of how things worked and how we can keep things in better shape in between services.
Becca Bohlig
15:12 17 Jul 25
We’ve used this business for installing a new furnace (Lyndon and Bradley) and an AC tuneup (John R.). Every technician has been friendly, professional and helpful in explaining every step of the process. The office is great at communication and being proactive with scheduling. I’ve been extremely happy and plan to use them for all heating and cooling related services.2025 updated: We’ve continued using Comfort Matters and are still very happy with their services. Really appreciated our latest technician’s (Lyndon) thoroughness and professionalism!
Diane Tigner
16:47 16 Jul 25
It was a pleasure working with Cody! He was very polite and clearly explained what he saw upon his inspection of our air conditioning unit and furnace. We have been using Comfort Matters for many years now and always find them to be very responsive and professional in the service they deliver. I highly recommend Comfort Matters!!
Patrick Buffington
16:18 16 Jul 25
John did a great job
Ruth Lorentz
16:10 16 Jul 25
Lyndon Yang and Joe Goth did a wonderful AC inspection for us , Very pleased!
Christopher Hewitt
10:35 16 Jul 25
David did a great job!
Mike Gustafson
01:26 16 Jul 25
Jordan was on time, very knowledgeable and easy to work with. He took the time to answer my questions and made sure I was 100% satisfied. Nice job, Jordan!!
phoshino
16:05 15 Jul 25
John was excellent! Quick diagnosis of AC system failure, presented 4 options for repair or new system, very professional throughout.
“Bee did our annual A/C maintenance service, and was thorough, friendly, and explained what needed to be done. I appreciated his helpful analogies in explaining how proactive maintenance could extend the life of the HVAC system. Bee arrived within the expected time window, and didn't delay in getting the work done. A secondary issue required another visit 2 days later, but we were able to secure an appointment right away, and we were grateful that Bee was able to quickly resolve the issue. Very happy with the professional and competent work done.”
- Jon M.
“After several years of fighting with our aging outdoor frost-free faucet, we finally decided to replace it. Jimmy was prompt, personable, and professional. The replacement required cutting into the interior drywall, but he was careful to keep the intrusion minimal, and left the place spotless after his work was done. We now have a trouble-free faucet that will serve us for many years to come, and we're grateful for Jimmy's work on our behalf.”
- Jon M.
“Comfort Matters provides excellent service always! Chad Dotzler visited our home to do our annual AC tuneup. Chad was very professional and a pleasure to work with. He gave us some good tips on keeping the furnace filter frame clean and keeping the outdoor pipes protected from birds and installing a cleanser pad in the drip tray for the AC evaporator coils.”
- Richard T.
“July 16: Just had my AC tune-up from Bee….he was very friendly, well mannered and was very thorough explaining everything he did today. I was very happy with the service! Thank you Bee!”
- Mary K.
“Bee did a great job for us. Highly recommended!”
- Holly A.
“We recently had an issue with another company that we had used for years and reached out to Comfort Matters. Jaydn came out and took care of us when the other company left us hanging with no A/C and a hot weekend coming up. After Jaydn was out at our house, there was a minor issue that I called back on and they were out the very next day and fixed the issue with no push back. Comfort Matters will be our new go to HVAC company in the future.”
- Brandon S.
“John was on time and explained what was the problem. AC is back up an running. Thanks . Will be using Comfort Matters”
- James M.
“Comfort Matters upgraded our water heater when we added in-floor heat. We now have a tankless combi boiler. We never run out of hot water and received some great rebates for upgrading to a high-efficiency model. Thanks for the great install!”
- Wes G.
“We have been so happy with our furnace/ac (replaced 2021) We have been impressed with the honesty, kindness and knowledge everyone we have encountered. We recommend you to our neighbors, family and friends!”
- Chris L.