“Had a Tech. j Tripp check water softner 8-17-2026 in Maple Grove and he said new softer needed and quoted ridiculous price of $3,700 to replace!! He then said he could do for $3,300 !! I told my daughter to pay him the $89 trip charge& I told him NO WAY !!! I called “Joe” from another plumbing firm in Maple Grove- he had my daughter OVER THE PHONE POUR MORE WATER IN TANK, stir up with a stick and had her push needed buttons to regenerate. UNIT NOW WORKING FINE!! A year ago, I had another tech you dispatched try selling me a new furnace (present one 6 years old)!! Later your Tech Kyle actually knew what he was doing and got furnace operating perfectly as it needed air!! I BEGAN WITH YOUR FIRM AS WRIGHT/Hennepin ELECTRIC WAS USING YOU FOR SERVICE——— I AM NOW CONVINCED YOUR TECHS ARE ON A COMMISSION AND SIMPLY OVERSELL!!!”
– Ron B.